OUR CANCELLATION POLICIES
Please kindly provide us with a 24-hour cancellation notice if you need to cancel your appointment. We reserve your appointments especially for you, therefore, we request that you be courteous and respectful and call us promptly if you are unable to attend an appointment. Any cancellation with less than 24-hours notice can incur a 50% cancellation fee.
A full cancellation fee may be imposed for no-shows and clients who make no effort to contact us or return our calls.
Rescheduling of appointments is subject to availability and we may not be able to give you your desired times.
CONFIRMING YOUR APPOINTMENT
We will send you a courtesy reminder SMS message which will give you a chance to confirm at least 48 hours prior to your appointment.
Please call the salon if you can’t make your reserved spot and would like to reschedule.
The only way we can ensure that your self-booked appointment will be suitable regarding your stylist and the time allocated, is to attend a ‘Complimentary Consultation’ prior to your appointment to discuss your hair needs and services recommended. If this discussion isn't considered, there may be disappointment with your estimation of the allocated time/service not being adequate to achieve your desired result. This may mean that you will need to reschedule your appointment time.
WHEN SHOULD YOU ARRIVE?
Please feel free to arrive 10 minutes before your appointment.
Our staff will be more than happy to utilize this time by settling you in comfortably.
WHAT IF YOU ARE LATE FOR AN APPOINTMENT?
Please call us to let us know – We all know about Brisbane traffic!
Whatever the circumstances, please be aware that the service time you require has been reserved especially for you, therefore, please understand that if you are late, it may encroach on the time we have to spend with you in order for us to avoid delays with our other scheduled clients.
Deposits may be required for extra-long appointments – i.e. Straightening, Keratin Treatments, Extension work and Colour Corrections
Children are welcome but please be mindful of our other clients' experience.
Children remain your responsibility at all times as busy hairdressing salons can be very dangerous places for unattended children.